education-operationsFeatured 8 min read
Restructuring an Education Consultancy's Operating System
Context
A growing education consultancy was handling increasing student volume with manual, disconnected workflows.
Challenge
Counsellor accountability, lead follow-up and application tracking were inconsistent, creating missed deadlines and unhappy students.
My Role
Operations & growth lead
Intervention
Mapped the full student journey, redesigned counselling workflows, introduced accountability matrices and reporting cadences.
System Built
A counselling workflow system with stage gates, ownership, daily standups and weekly conversion reviews.
Outcome
Helped restructure sales follow-up, accountability and conversion workflows into a measurable operating system.
Evidence status: verified
Confidentiality: summary-only